The Sign Post Guy® — thesignpostguy.com
Version: v1.0 · Effective date: October 24, 2026 · Last updated: October 24, 2026
Applies to: thesignpostguy.com
The Sign Post Guy® installs, services and removes real-estate sign posts for realtors and brokerages in the Central Okanagan. This website is operated by 1244942 B.C. LTD., doing business as The Sign Post Guy ("we", "us", "our").
This policy covers our website, thesignpostguy.com, including the online booking form. It explains what personal information we collect through the website, why, who can see it, where it is stored, how long we keep it, how we protect it, and what rights you have.
We comply with British Columbia's Personal Information Protection Act (PIPA) and, where it applies, Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
"Personal information" means information about an identifiable individual. It does not include business contact information used solely to contact someone in their professional capacity.
We have designated a Privacy Officer who is accountable for our compliance with privacy law. Questions, access or correction requests, and complaints go here first:
Privacy Officer — Kenneth Langton, Director
1244942 B.C. LTD., doing business as The Sign Post Guy (incorporated in British Columbia, BC1244942)
Email: privacy@thesignpostguy.com
Phone: 250-808-0730
Mail: 301 – 1665 Ellis Street, Kelowna, British Columbia V1Y 2B3, Canada
We will acknowledge your message and respond within the timelines set out in section 9.
We collect only what we need, and we identify our purposes at or before the time we collect. This table is that identification.
| What we collect | Why we collect it |
|---|---|
| Booking requests (online booking form) — your name, email, phone number, the services you are asking about, and any questions you include | Responding to your request and scheduling the work |
| Email you send us — your name, email address and what you write | Answering your message |
| Technical information — log data, device and browser type, IP address, approximate location derived from IP | Security, spam prevention, and keeping the website working |
We do not sell personal information. We do not use it for purposes beyond those listed without first obtaining your consent.
Booking requests and email you send us are handled by our team in the Central Okanagan.
Service providers. We use carefully selected providers to run the website, and they may process personal information on our behalf under contract:
We require our service providers to protect personal information with safeguards comparable to our own and to use it only for the purposes we specify. We remain accountable for information in their hands.
Other disclosures. We may disclose personal information where required or permitted by law — for example, in response to a court order, a lawful demand from a regulator or law-enforcement agency, or to establish or defend a legal claim. We may also transfer information as part of a sale or reorganization of our business, subject to appropriate protections.
Email you send us. Email sent to our email addresses (including our Privacy Officer) passes through the systems of Cloudflare, Inc. and is stored in Google's systems. Both are United States companies, and this information is held outside Canada, primarily in the United States.
Online booking requests. Requests submitted through the booking form are collected and stored by Jotform Inc., a United States company, on servers in the United States.
Our website. Our website is hosted by Cloudflare. The spam protection on our forms processes technical information about your visit, such as your IP address and browser, which may be handled outside Canada.
What this means. While information is in another country, it is subject to the laws of that country, and may be accessible to the courts, law enforcement and national security authorities of that country. If you have questions about this, contact our Privacy Officer.
How we obtain consent. We rely on your consent when you submit a booking request or send us an email, giving us your information for the stated purpose.
Withdrawing consent. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. Contact our Privacy Officer. Withdrawing consent does not apply retroactively to information we have already lawfully used or disclosed, and does not affect information we are required to keep.
We keep personal information only as long as necessary for the purposes it was collected for, or as required by law. When it is no longer needed, we securely destroy it or irreversibly anonymize it.
| Information | Retention |
|---|---|
| Booking requests | 1 year after the request |
| Email you send us | 1 year after we receive it |
| Technical and log data | 12 months |
Where we have used personal information to make a decision that directly affects you, we keep it for at least one year after making that decision so that you have a reasonable opportunity to request access to it.
We maintain administrative, physical and technical safeguards appropriate to the sensitivity of the information:
No system is perfectly secure. If a privacy breach occurs that creates a real risk of significant harm to you, we will notify you and the appropriate regulator as required by law, and we maintain records of breaches as required.
You have the right to:
How to make a request. Write to our Privacy Officer (section 2). Please describe what you are looking for as specifically as you can. We may ask you to verify your identity before we release information.
Our timeline. We will respond within 30 business days. If we need more time, we will tell you before the 30 days are up, explain why, and tell you when to expect our response. If we must refuse all or part of a request, we will tell you why and tell you how to complain.
Fees. We do not charge individuals for access to their own personal information.
Please contact our Privacy Officer first — most issues are resolved quickly. If you are not satisfied with our response, you may complain to the appropriate regulator:
Office of the Information and Privacy Commissioner for British Columbia
PO Box 9038, Stn. Prov. Govt., Victoria, BC V8W 9A4 · 250-387-5629 · info@oipc.bc.ca · oipc.bc.ca
Office of the Privacy Commissioner of Canada
30 Victoria Street, Gatineau, QC K1A 1H3 · 1-800-282-1376 · priv.gc.ca
Our website records standard technical information (see section 3) to keep it secure and working. Where we use cookies or similar technologies for analytics, we do so to understand how the website is used and to improve it. You can control cookies through your browser settings; disabling them may affect how the website works.
Our website links to other sites, such as our Google reviews page. Those sites have their own privacy policies.
Our website is intended for real-estate professionals and property owners. It is not directed to individuals under 18, and we do not knowingly collect personal information from them.
We may update this policy. When we do, we will post the new version on this page and change the "last updated" date above. We will not apply a materially different use of previously collected information without your consent.
Privacy Officer — Kenneth Langton, Director · 1244942 B.C. LTD., doing business as The Sign Post Guy · privacy@thesignpostguy.com · 250-808-0730 · 301 – 1665 Ellis Street, Kelowna, British Columbia V1Y 2B3, Canada
The Sign Post Guy® is a registered trademark (CIPO TMA1260771).